① At the counter · pickup
Customer Lens
Counter-agent view: reads the customer’s loyalty # and license off the Dash rent screen and shows NPS plus which add-ons to offer.
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S700 Counter Checkout
Turn the Stripe Reader S700 at the counter into a TT customer screen — e-sign, tap-to-accept upsell, e-receipt opt-in, one-tap No.1 and NPS.
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Pre-arrival Check-in
Renter verifies ID, e-signs the agreement, confirms payment and picks coverage before arrival — it all feeds Customer Lens.
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Contactless Digital Key
Signed e-RA rides in the wallet; the app shows the stall and unlocks the car — no counter, no key handoff.
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Cross-brand Unified Profile
One customer identity across Hertz, Dollar and Thrifty — tier, preferences and points travel with them.
Try Now② During & at return
eClaims – Damage Capture
Photograph the vehicle at return and let computer vision flag damage — itemized into a claim, attached to the rental, no paper form.
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Express Return from QR
Enable customers to do a return through QR code or direct from rental summary.
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Fair AI Damage & Dispute
The antidote to AI-scanner backlash: instant evidence, a one-tap human dispute that pauses the charge, and a full audit trail.
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Self-inspect at Return
Guided return walkaround captures four angles and hands back an instant clean-return proof — pre-empting any surprise charge.
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Telematics-triggered Messaging
Turns each live telematics signal — EV charge, fuel, tolls, mileage — into a timely SMS/email save or upsell.
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Proactive Roadside & Safety
Crash-detect or a fault code auto-opens a case, texts the driver and dispatches help — before they even call.
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Coverage at the Moment of Need
Reads live trip context — weather, terrain, route — and surfaces a right-sized protection offer exactly when it matters.
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Passwordless rental lookup
Look up a rental with just the email on file — a one-time passcode verifies identity. No account, no password to phish.
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Rental document vault
Capture fuel, toll and maintenance receipts on the phone — matched to the rental and synced to the customer’s Lynxs record + TTDR.
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Expense sync
Connect QuickBooks, Concur or Expensify once — every rental receipt, fuel and toll charge is pushed and categorized automatically.
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Deposit & hold release
Turns “why is there a charge?” into a self-serve status screen — the amount, why it’s there, and exactly when it clears.
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Delegate rental access
Forward documents and updates to an assistant or spouse — verified by one-time passcode, scoped, and revocable any time.
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Report an incident (FNOL)
Guided first-notice-of-loss with photos and the other party — opens a claim in TTDR from the roadside. Distinct from the pre-inspection.
Try Now③ Post-rental delivery
e-Receipt & e-RA (Lynxs)
The digital rental agreement and receipt, delivered by email and SMS the moment the rental closes — then a 1-tap NPS that feeds Customer Lens.
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AI Concierge in the Receipt
The e-RA becomes a conversation: extend, find a charger, explain a charge or dispute — answered in-thread over SMS/RCS.
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Partner Points Syndication
The moment the receipt issues, Lynxs banks loyalty points to Aeroplan and partner programs automatically.
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Green Ledger — EV Carbon
Per-trip EV carbon & charging summary on the receipt, with a one-tap offset for the remainder.
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Auto Win-back & Rebook
Post-rental: promoters get a one-tap rebook, detractors get an automatic win-back with goodwill — before they churn.
Try Now④ Loyalty & growth
One-tap No.1 Enrollment
Enroll a returning renter in No.1 Club Gold with one tap — pre-filled from the rental, with every past trip credited retroactively.
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Unified Next-Best-Offer
One decision engine fuses every signal — loyalty, NPS, propensity — into a single next action and routes it to the right channel.
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Subscription Lifecycle
Car-subscription lifecycle: recurring billing receipts, renewal reminders, card updates and vehicle swaps.
Try Now⑤ Platform & data · the moat
TTDR System of Record
Every rental, receipt, damage claim, NPS and message in one queryable customer timeline — the durable moat.
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Consent & Privacy Layer
Granular, revocable consent for telematics and AI data with an immutable audit trail — PIPEDA / Law 25 / CCPA ready.
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Accessibility & Compliance
Every agreement & receipt delivered WCAG 2.2 AA-conformant with a VPAT — ADA, Section 508, EAA & AODA defensible. The differentiator Hertz can’t produce today.
Try Now⑥ Supporting pages
Terms & Conditions
Re-skinned, accessible rental Terms & Conditions for Hertz, Dollar, and Thrifty.
Hertz Dollar Thrifty
Drivescape
Drivescape rental experience rebuilt with the refreshed, accessible UI.
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