Pre-arrival digital check-in

72% of bookings are mobile — the counter is the friction. The renter verifies their ID, takes a selfie that matches the ID, confirms the licence on file, picks coverage & upgrades, and pays — all before they arrive. Handles international documents too (passport + IDP, EU licences). It feeds Customer Lens, so the agent hands over keys, not paperwork.

How it starts

After booking, Hertz sends the renter a secure check-in link by email and SMS — no app to download. They tap it and this opens on their phone.

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HertzCheck-in

Customer Lens — agent viewfills in live

Demonstration only — renters, IDs and cards are synthetic (no real PII, no real payment). ID + document authenticity + selfie liveness/face-match = idscan; passport & International Driving Permit supported; the agreement is e-signed & delivered by Lynxs; coverage/upgrade picks from Next-Best-Offer; agent view is Customer Lens; everything logs to TTDR.
Pairs with Digital key pickup — verified renter walks to the stall and unlocks.