Where’s my hold?

Renters call because they don’t understand the authorization hold on their card. This turns “why is there a charge?” into a self-serve status screen — the amount, why it’s there, and exactly when it releases.

$200.00 authorization hold

Visa ending 6411 · Record #423976965 · placed Oct 31, 2024

Held

A hold is not a charge — it sets funds aside against incidentals and releases after the car is returned and inspected. Your bank posts the release on its own schedule.

Demonstration only — amounts are illustrative. In production, release status is driven by the return & inspection events in TTDR and surfaced on the Lynxs receipt, so the customer sees the same source of truth the agent does.