AI concierge in the receipt

The e-RA stops being a static PDF and becomes a conversation. From the receipt thread the renter can extend the rental, find a charger, ask about a charge or open a dispute — answered in-thread over SMS/RCS. No app install, no hold music.

🤖

Hertz Assistantin your rental thread

RCS · Bandwidth

What the concierge can do

🕑

Extend the rental

Quotes the extra days, confirms in a tap, updates the agreement — no counter call.

⚡

Find a charger / gas

Uses the vehicle’s live location + charge level to route to the nearest open station.

💰

Explain a charge

Itemizes any line on the Lynxs receipt — tolls, fuel, add-ons — in plain language.

👤

Dispute — to a human

Opens a Digivize case and routes to a person, pausing the charge. Never a dead end.

Demonstration only — renters and replies are synthetic. The thread runs on Bandwidth (SMS/RCS); actions execute in Digivize; the receipt is Lynxs; disputes route to a human and log to TTDR.
Tap the suggested replies to drive the conversation.